Informations Terms of Sales
These General Conditions of Sale apply to orders placed on the Website www.docmicro.com for products delivered and invoiced in mainland France, Belgium and abroad if applicable. The applicable Conditions are those in force on the Site at the time of placing the order.
Doc Micro reserves the right to modify, without prior notice and at any time, these General Conditions of Sale, the modifications then being applicable to all orders subsequent to these modifications.
Any order of products through the Site implies the unconditional acceptance by the Customer of these General Conditions of Sale.
Consequently, any order placed by the Customer can only be definitively validated after express acceptance, without restrictions or reservations, of these General Conditions of Sale.
Any contrary condition opposed by the Customer will therefore be unenforceable against Doc Micro, regardless of when it may have been brought to its attention.
The fact that Doc Mciro does not take advantage of any of these General Conditions of Sale at any given time cannot be interpreted as a waiver of the right to take advantage of any of these conditions at a later date.
In accordance with the provisions of article 1369-1 of the Civil Code, these General Conditions of Sale can be kept by any person visiting the Site,
by means of a computer record and may also be reproduced by the Customer, by means of their printing.
The docmicro.com site is the property of the company Doc Micro, whose head office is located:
10 rue françois Coli
Complexe INDAR
33290 Blanquefort
France
SARL with capital 66 980 €, RCS Bordeaux 429 956 451, VAT Number FR31429956451.
To pay for your order, you have all the payment methods offered during the final validation of the order form:
Payment by credit card will only be considered effective when the payment centers concerned have given their agreement. In case of refusal of said centers, the customer will
automatically notified.
Orders paid by credit card & PayPal are debited when placing the order.
Payment by bank transfer must include the reference communicated on the confirmation page of your order for ease of processing.
It will only be effective upon receipt of the funds on the bank account of the company Doc Micro. It usually takes 1-2 working days.
If we do not receive your payment after 3 calendar days, your order will be canceled.
In addition, we reserve the right to refuse any order from a customer with whom there is a dispute or serious doubt and we
we also reserve the right to cancel any order without having to justify the reason and for reasons which are specific to us.
Any default in payment results, without prior notice, in a complaint filed with the regional court and cannot
be withdrawn. After a period of 30 days after the scheduled date, the amounts due will bear full interest
right and without prior notice at the base rate in force on the day of default, increased by 5 points. This clause does not exclude
not the allocation of additional damages to the seller in the event of particular damage.
For reasons of limitation of fraud, DocMicro.com reserves the right to accept the sale to ask you to justify your identity and place of
domicile, and the means of payment used. In this case, the processing of your order will take place upon receipt of these documents. We
reserve the right to cancel your order if we do not receive these documents or receive documents deemed non-compliant.
Delivery is made either by direct delivery of the product to the Purchaser if the latter has chosen on-site withdrawal mode, or by delivery
to a shipper or transporter on our premises.
The Seller offers its customers to be delivered, depending on the size of the package, by Colissimo Suivi or Lettre Suivi by La Poste, in this case the destinations offered are:
Metropolitan France, Corsica, Monaco, Germany, Belgium, Spain, Italy, Luxembourg, Netherlands and Portugal.
The Seller also offers its customers to be delivered in EXPRESS by the Chronopost network, in this case the destinations offered are:
Metropolitan France, Corsica, Monaco, Germany, Belgium, Spain, Italy, Luxembourg, Netherlands and Portugal.
The Seller also offers its customers to be delivered by GLS to home or relay point, in this case the destinations offered are:
Metropolitan France, Corsica, Monaco, Germany, Belgium, Spain, Italy, Luxembourg, Netherlands and Portugal.
In all cases, the product travels at the risk and peril of the Recipient to whom it belongs, in the event of damage or missing items, to make all observations
necessary and to confirm its reservations by extrajudicial document or by registered letter with acknowledgment of receipt to
of the carrier within two days of receipt of the goods.
Without prejudice to the arrangements to be made vis-à-vis the carrier, any complaints regarding apparent defects
or to the non-conformity of the product delivered to the product ordered or to the packing slip, must be formulated by
written within 7 days of the date of receipt of the goods by the Customer.
It will be up to the Buyer to provide any justification as to the reality of any defects or anomalies noted.
The Customer must leave us all facilities to proceed to the discovery of any defects so that we can remedy them.
The Customer will refrain from any internal technical intervention on the equipment possibly in question, this clause applying all the more to
any third party was wrongly mandated by the Client.
Our delivered goods remain our property until full payment. The delivery of the payment voucher only constitutes recognition of this claim. In the event of default of payment, the customer undertakes to return the goods in perfect condition. All items sold remain the property of Doc Micro until full payment of the amounts due. In the event that the products are sold, the customer agrees to assign the purchase price to Doc Micro as a guarantee of payment for the products, and Doc Micro is hereby authorized to claim payment directly from the customer for the buyer. In the event of non-payment by the customer of the products by the due date, Doc Micro without losing any other of its rights may claim the products at the customer's expense and risk. It will be the same in case of transfer of payment from the customer. In addition, he may unilaterally and immediately draw up an inventory of products unpaid by the customer which will remain with Doc Micro as a penalty clause.
In accordance with law n ° 2014-234 on consumption of March 17, 2014, the Customer has a withdrawal period of 14 (fourteen) calendar days from the date of delivery of the products ordered.
To exercise their right of withdrawal and return the Product(s) ordered, the Customer must first contact Customer Service at the email address sav @ docmicro.com or by phone on +33 556 162 041.
The Customer will then receive by E-mail, in the days following this contact, a return number which he must imperatively attach to the returned product.
In accordance with article L. 121-21-8, the right of withdrawal cannot be exercised in the following cases:
Return conditions:
If the Customer uses his right of withdrawal, the return of the product must be made at his expense within 14 days of the communication of his decision to withdraw.
The returned product must also be in perfect condition, in its original packaging and be accompanied by all accessories and any notices.
Any return of Products, incomplete, damaged, damaged, used or soiled, will authorize the company Doc Micro to request from the Customer compensation for its entire prejudice.
Model withdrawal form :
If you wish to cancel the contract, please complete this form and return it to the attention of :
DOC MICRO - Service Après-vente
10 rue françois Coli - Complexe INDAR
33290 Blanquefort - FRANCE
I hereby notify you of my withdrawal from the contract relating to the sale of the property below.
Last name/First Name :
Order number :
Ordered on :
Received on :
Adress :
Signature :
Date :
Refund:
If the right of withdrawal is exercised, we will reimburse you at the latest within 14 days of the date on which you made your withdrawal decision, unless justified delay. However, reimbursement may be deferred until the day of recovery of the goods or until you have provided proof of shipment of the goods.
You will then be reimbursed, as the case may be, by re-credit system (secure transaction) in the event of payment by bank card, by paypal re-credit if you have paid by paypal or by a new voucher in the event of payment. by voucher, or by transfer in other cases.
We are not obliged to reimburse additional shipping costs if the consumer has expressly chosen a more expensive delivery method than the standard delivery method offered.
All products sold by the company Doc Micro are guaranteed for 2 years return to the address indicated in paragraph 1, except:
Some manufacturers take direct responsibility for the warranty and must therefore be contacted DIRECTLY. In order to obtain the procedure to follow in this case, you can contact us at the email address: sav@docmicro.com .
Any warranty greater than 1 year and offered by the manufacturer is taken care of directly by the latter.
Depending on the products and the date of purchase, repair is done either by the company Doc Micro, or by the manufacturer directly. For all products sold on our site, the manufacturer's warranty conditions supplied with the products are applicable under these guarantees.
In accordance with article L211-16 of the Consumer Code, any downtime of at least seven days due to the repair of the product covered by the warranty is added to the duration of the warranty initially granted.
The warranty does not cover damage resulting from accidents, misuse or mounting (motherboard pins bent for example), negligence or
significant change in appearance (any product returned with the serial number label missing or torn off may be placed out of warranty).
Any equipment showing signs of shock or overheating, even slight, will lose all warranty rights. These operations engage the sole responsibility of the user and can create risks for the safety of goods and people.
Procedures for implementing guarantees:
For any request to return a product under the warranty, the Customer must imperatively:
- Contact Doc Micro by email at sav@docmicro.com or by mail to the address indicated in paragraph 1.
The company Doc Micro will then determine whether or not to assume responsibility for the warranty and will send the Client the procedures for processing it.
- Return after written agreement from the company Doc Micro and obtaining a return number, the product in its original packaging or in a packaging allowing maximum protection of the article.
The return number provided must be written legibly on the package.
Products returned by carrier without physical protection or poorly protected will not be able to benefit from the guarantee, as well as damaged, worn or soiled products. The Customer must take care to protect and insure the product or products returned during their transport.
Any necessary data backup must be carried out by the Customer prior to the return of the equipment. Doc Micro does not in any way guarantee the data contained on the equipment, nor its recovery. Doc Micro cannot be held responsible for any loss of data on a hard drive or media.
The warranty is expressly limited, at our choice or that of the manufacturer, to the repair or replacement of
parts recognized as defective, subject to agreement to accept the product by the distributor or manufacturer.
The average time for the replacement of a defective product varies depending on the distributor and the availability of the product (repair times approximately 4 to 8 weeks).
We do not replace any product in advance except in the event of an unpacking failure noted by the customer within 7 days of delivery. The software is guaranteed by the author or the distributor of the software in accordance with the conditions set out in the documentation associated with said software. These products are sold without any warranty from the Seller.
We especially draw your attention to the fact that the warranty does not cover normal wear and tear of a product (eg Cartridges, lamps, batteries, etc.).
You are subject to an obligation of prudence in the use of your products. Proof of a failure caused by negligence, deterioration or improper use would render ineffective the guarantees associated with the device (eg. All causes external to the device such as shock, fall, lightning, l (oxidation, repair by an unauthorized person, exposure to heat, foreign bodies, etc.).
In this specific case, the product may be returned to you as is, or repaired upon acceptance and prior payment of an estimate drawn up by the manufacturer.
It is recalled that the company Doc Micro cannot be held responsible in the event of the manufacturer's refusal to apply its warranty for the legitimate reasons set out above.
The "Guarantee Plus" option is offered for all orders, with the exception of orders for destocking items.
This option is invoiced at 6.90% of the amount including tax of the order, excluding delivery costs. The minimum collection is 2 Euros including tax.
If the Purchaser subscribes to it, all the products of the order benefit from the "Guarantee Plus" Option.
In the event of equipment failure during its first year of warranty, the Seller undertakes to establish for the benefit of the Purchaser a credit for the full price initially invoiced.
This credit is valid for 3 months on all the products offered for sale on the DocMicro.com site and will not be subject to any refund.
When requesting the return number, the Buyer must specify to the Seller that he wishes to apply the "Guarantee Plus" Option.
Only breakdowns within the framework of the manufacturer's warranty may give rise to the benefit of the advantages linked to the "Guarantee Plus" Option.
The manufacturer's warranty conditions are described in the "Product warranty" article of these general conditions.
To benefit from the "Guarantee Plus" Option, the Seller will check the following points upon receipt of the product:
If these conditions are not met, the advantages linked to the Guarantee Plus Option cannot be exercised.
Our company is registered with the French Environment and Energy Management Agency (ADEME) under the unique identifiers:
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